INFORMATION ON THE PROTECTION OF PERSONAL DATA

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation  GDPR), which repeals Directive 95/46/EC, we provide you with this document to explain when and why we process your personal data, how we use it, the conditions under which it may be disclosed to others, and how we store it securely.

How long do we process your personal data?

Protection of personal data.

Your personal data is processed throughout the duration of our contractual relationship, strictly for the purposes for which it was collected. After the contractual relationship ends, your data will continue to be stored for the period required by applicable legal provisions, including, but not limited to, those concerning archiving.

Why do we process personal data?

Protection of personal data.

Empendo Distribution SRL processes personal data securely and exclusively for clearly defined purposes, based on your interactions with us, such as visiting our website or purchasing our products and services.

To facilitate online sales activities, manage customer accounts, communicate information, resolve complaints, conduct market research, or perform statistical analyses, we may process the following categories of personal data:

  • Full name
  • Address
  • Personal Identification Number
  • Email address
  • Telephone and fax numbers
  • Delivery addresses for customer shipments

Additionally, in connection with the services provided by Empendo Distribution SRL through our website, the following data may be processed:

  • Full name
  • Address
  • Telephone number
  • Email address
  • Technical information related to your device (location, IP address, hardware specifications, date and time of website access)
  • Data collected through cookies, as outlined in our Cookies Policy

Certain personal data subject to special legal protection such as your Personal Identification Number or ID document series and number will be collected and processed under strict conditions, in compliance with applicable data protection laws.

The provision of your personal data is essential for Empendo Distribution SRL to perform the activities outlined above. Refusal to provide this data may prevent us from delivering requested services, responding to your inquiries, or fulfilling contractual obligations.

To whom do we disclose your personal data?

Protection of personal data.

To achieve the purposes stated above, Empendo Distribution SRL may disclose your personal data to the following categories of recipients:

  • Contractual partners of Empendo Distribution SRL (such as partner companies), strictly based on confidentiality agreements that ensure your data remains protected and is processed in compliance with applicable legislation.
  • Service providers, including those offering marketing, payment processing, IT services, or other operational support, as well as entities acting as data processors on our behalf.
  • Insurers, public authorities (such as the Prosecutor’s Office, Police, courts, and other state institutions), based on legal obligations or formal requests.
  • Other companies within the same corporate group as Empendo Distribution SRL, as necessary for service provision.
  • You, as the data subject, in the context of exercising your right of access to your personal data.

Empendo Distribution SRL does not sell personal data to third parties. Your data is used exclusively to improve the services we offer and to fulfill our contractual or legal obligations.

What are your rights regarding personal data?

Protection of personal data.

Under GDPR, you have the following rights:

  • Right to information: You can request details about how your personal data is processed.
  • Right to rectification: You can request the correction or completion of inaccurate or incomplete personal data.
  • Right to erasure (“right to be forgotten”): You can request deletion of your data if processing is no longer lawful or under conditions specified by law.
  • Right to restrict processing: You can request the restriction of processing if you contest the accuracy of the data or in other cases permitted by law.
  • Right to object: You can object to processing, especially when based on our legitimate interests.
  • Right to data portability: Under certain conditions, you can receive your personal data in a structured, machine readable format, or request its transfer to another controller.
  • Right to lodge a complaint: You have the right to submit a complaint to the National Supervisory Authority for Personal Data Processing if you believe your rights have been violated.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal applies only to future processing and does not affect the lawfulness of processing performed before withdrawal.
  • Rights related to automated decision making, including profiling: You may request human intervention, express your viewpoint, and challenge decisions made solely by automated means.
How can you exercise these rights?

Protection of personal data.

Simply get in touch with us and our team will get back to you as soon as possible. We are committed to protecting your privacy and will respond to your requests in accordance with applicable data protection laws.

We’re available on regular business days, we take weekends and national holidays off, but rest assured, your message is important to us and we’ll reply as soon as we’re back.